Modernizing a 20-year-old workplace safety platform used by 20,000+ subscribers
A multi-year modernization initiative focused on reducing legacy UX complexity, improving navigation and key workflows, and creating a more efficient, responsive experience for workplace safety professionals.
The Challenge
Years of feature additions left users with a fragmented, inefficient experience.
- Inconsistent and complex navigation
- Too many clicks to complete tasks
- Outdated UI not optimized for mobile
- Users unsure of where they were within the platform
- Cluttered layout
- Inconsistent navigation
- Dense information hierarchy
- Desktop-only experience
- Simplified, predictable navigation
- Clear information hierarchy
- Modern, mobile-responsive design
- Faster access to critical tools
The Approach
Discover
Stakeholder interviews, analytics review, and user feedback revealed key pain points.
Explore
Multiple navigation structures and IA models were sketched and evaluated.
Validate
User testing helped refine the static sidebar and breadcrumb approach.
Design
Responsive layouts, modernized data displays, and prototypes were created.
Deliver
Collaborated with development teams and iterated based on launch feedback.
The Results
Users spent around 23% less time completing tasks related to incident tracking and chemical management.
Quarterly satisfaction reports showed a 31% increase compared to the previous design.
A user base that typically renewed increased by 12%.
A multi-year effort from research and design to successful delivery.
Client Testimonial
“The layout is user friendly and easy to navigate. It's a one-stop-shop for injury reporting, Form 300, and SDS management!”
By simplifying navigation, modernizing data-heavy tools, and validating decisions with users at every step, we delivered a platform that is easier to use, more efficient, and built for the future.